Training Time

3-6 Months

Job Training

1 Year

Training Skills

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
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Speaking — Talking to others to convey information effectively.
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Writing — Communicating effectively in writing as appropriate for the needs of the audience.
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Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.

Participant Gains

Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
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Integrity — Job requires being honest and ethical.
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Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
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Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
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Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Employer Gains

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
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Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.