General & Operations Manager
Description
Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.
Potential Titles
Business Manager, General Manager (GM), Operations Director, Operations Manager, Plant Superintendent, Store Manager
Technology Used
Business intelligence and data analysis software — IBM Cognos Impromptu; Oracle Business Intelligence Enterprise Edition; Qlik Tech QlikView; Tableau
Customer relationship management CRM software — Act!; Oracle Eloqua; Salesforce software; Sugar CRM
Data base user interface and query software — Airtable; Amazon Web Services AWS software; Blackboard software; Yardi software
Enterprise resource planning ERP software — Microsoft Dynamics; Oracle JD Edwards EnterpriseOne; Oracle PeopleSoft; SAP software
Operating system software — Apple macOS; Microsoft Windows; Oracle Solaris; Shell script
Apprenticeships Available
Learn More
Program Details
Training Time
3-6 Months
Job Training
1 Year
Training Skills
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
Speaking — Talking to others to convey information effectively.
Coordination — Adjusting actions in relation to others' actions.
Participant Gains
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Integrity — Job requires being honest and ethical.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Employer Gains
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
We'll find the right candidates for you.
We'll help you create the right pipeline for your plant, so you can focus on running your business.
