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Benefits of Appointment Scheduling for Small Businesses

Benefits of Appointment Scheduling for Small Businesses

Benefits of Appointment Scheduling for Small Businesses

Small business owners don’t have enough hours in the day. Full Stop. It feels like there is always too much work and not enough time, but realistically, some organization can free up time. Most owners have issues with organization and time management. That’s not to say they’re bad with organization or time management, but everyone can use a little help. One of the easiest ways to get back on a schedule is to add appointment scheduling to your website. 

Planning out your day is chaotic at best, and things pop up left and right to derail everything, but scheduling appointments and sticking to them can help bring a little calm to the storm. Streamlining your operations is vital for any small business owner. Shouldn’t that include organizing your schedule?

Are you already scheduling appointments? How? Using an integrated appointment scheduler on your website helps customers set up times to talk, and it keeps them on your site. Win-win! Stop using post-its or scrap paper to “put something on the books.” Using an online scheduling system can help with creating events on your calendar and automatically sending out reminders. 

It turns out there are a lot of benefits to appointment scheduling for small businesses.

 

They’re dependable.

Do you have that one flakey friend in your life that always says they’ll come to dinner but cancels at the last minute? The business world is no different. Customers can say “call me” and never answer. Or worse, you forget to call them! 

Appointments help to make sure everyone has a set time and place to meet. Whether you’re on a conference call or out to lunch, setting a defined appointment increases the likelihood of avoiding no-shows. Using a scheduler directly on your website makes it difficult for a customer to say “I forgot” since they pick the time and get appointment reminders. 

 

Appointments are more organized.

Everyone has meetings with no structure. Those meetings are like herding cats. Nothing gets done, and there’s an email chain cracking jokes about how inefficient it was. For a small business owner, wasting an hour on a meeting where nothing gets done is money down the drain.

Instead, schedule meetings with a clear outline of what you plan to cover. Allow time at the beginning and end for pleasantries, but make sure the discussion is substantive and valuable. Writing down topics and agendas is a good start, but using an online appointment scheduler lets you create a detailed plan that can be shared with all invitees before the meeting starts. 

Streamlining how you spend your time is difficult any day, but having structured meeting time is a massive step in the right direction. 

 

Online scheduling saves time.

Imagine every phone call that leads to an appointment. It probably takes a few minutes to actually get to set up the time, then a few more discussing the meeting’s content, and then a few more if the customer likes to talk a lot. You could be spending 10 minutes or more on the phone to schedule one appointment. Multiply that by the number of meetings you schedule, and you could spend half your day on the phone just talking to customers or vendors about spending even more time with them. 

Online scheduling gives you all of that time back. Now you can direct customers to the online appointment scheduling system and move on to more essential items on your to-do list. Streamlining operations is the best way to become more efficient as a business. The key component is time management. 

 

You make more appointments and money.

Did we mention time is critical for an efficient business? Well, with more time, you can add more business. More appointments mean more chances to interact with customers and vendors, leading to more revenue. Queuing up times on an online calendar lets your customers fill your schedule for you. Booking free consultations is an incredibly effective way to get potential customers in the door. 

An often overlooked aspect of setting appointments is taking deposits or payments directly from customers. Capture customers’ card information to hold their spots. This tactic will significantly decrease the likelihood of no-shows making your schedule more reliable. 

 

Online scheduling is popular for a reason. 

More and more businesses are employing online scheduling on their website. Most services make it straightforward to link social media pages directly to the calendar. Larger companies with multiple locations find it easier to centralize a scheduling process to avoid confusion. Customers select whichever area they need to meet and at what time. 

As small businesses grow, the process doesn’t change. You can maintain that same sense of centralization, whether you’re organizing multiple locations or multiple users. Most appointment setting software allows owners to create multiple users with individual usernames to receive notifications when a customer books an appointment without notifying everyone else. They can also control their availability, which may be different from the rest of the team. 

 

Conclusion

Most small business owners haven’t given online scheduling a second thought. In fact, many small businesses don’t think of a website as more than a logo and a phone number online. Integrated features like email campaigns and online calendars fly under the radar either by ignorance or not wanting to go through the trouble of setting them up. 

Maybe you have a trusty day planner where you keep all of your notes. Perhaps you prefer the organized chaos of sticky notes swamping your office. Regardless of how you do things now, this is a digital world. It’s time to go online. Drop the pen and paper, and start organizing your schedule online. The operational benefits far outweigh any added “trouble” of integrating systems. 

Shamrck is a complete website and business management suite designed to simplify sales and marketing for small businesses. Online scheduling is one of the many organizational tools at your disposal to help your business operate more efficiently. There are several benefits to appointment scheduling on your website. Maybe it’s time you started reaping the benefits for yourself. 

 

Start your free demo today to see if Shamrck is right for your business. 

 

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How to Move From Wix to WordPress

How to Move From Wix to WordPress

How to Move From Wix to WordPress

Wix is one of many simple website creation tools businesses turn to have an online presence. The builder is easy to use. Users pick a template and use a straightforward drag and drop creation to construct a basic website. Wix isn’t complicated. It also isn’t versatile. That’s why users look to move from Wix.

WordPress blows Wix away when it comes to customization and flexibility. Users leave Wix once they realize they’re not building the website they want. Instead, users have to develop inside a box. Unfortunately, Wix doesn’t make a move to WordPress very easy, but we can still do it.

 

Why is WordPress Better?

WordPress is an explosion of options and possibilities. WordPress has everything someone needs to build the perfect website from premade templates and plugins to the ability to create intricate customizations. Wix starts as an attractive option because the interface is user friendly, and the templates are enticing, but as the saying goes, you get what you pay for. 

As your business grows and your needs grow, Wix’s limitations become more and more evident. The Wix app store sports a paltry 250+ plugins to improve functionality. WordPress features more than 50,000, ready-made plugins affecting every part of your site. Wix limits the ability to build and add the custom code you may need too. More than anything, WordPress has shown to be more SEO friendly than Wix sites. As users get more and more frustrated with their Wix site, they quickly migrate to WordPress.

And here is how.

 

Import Content to WordPress

Wix is closed-source software, meaning there are no direct ways to migrate your content. You won’t have to recreate your content from scratch or copy and paste page after page. However, you’ll need to do a little work to grab your RSS feed and import it into WordPress. 

  1. Bring up your RSS feed by going to your domain and adding /feed.xml to the end.
  2. You’ll navigate to a page loaded with code. Right-click on the page and select Save As, so you’ll have a downloaded version of your XML file to upload.
  3. Go to your WordPress website and into the Tools -> Import section.
  4. Find the RSS area and click “Install Now.”
  5. After a second, you’ll be prompted to run the importer tool.
  6. Choose the file you want to import. You’ll be importing the RSS feed you recently downloaded and hit the Upload and Import File.
  7. You’ll be notified as soon as your import is finished!

Your content pages will show up, but unfortunately, not your images. Importing images from Wix requires a different process.

 

Import Images to WordPress

Like with the content, the move from Wix doesn’t allow a direct way to migrate images to the new website. Still, there is a simple way to upload your images with a little legwork. In this case, you’ll want to start by installing the Auto Upload Images plugin. The plugin helps you reupload all the images without having to do them one by one.

  1. Install the Auto Upload Images plugin.
  2. Re-save all of your posts in Wix that have images.
  3. Go to the All-Posts page and click on the Screen Options button.
  4. Make sure to update the items per page blank to 999 to include all of your pages.
  5. Select all posts and choose Edit from the drop-down.
  6. Click Apply. You’ll see an edit box come up, but just hit Update, and the plugin will update your posts.

 

Point Domain to New WordPress Install.

First, you can only redirect traffic to your WordPress website if you have a custom domain. If you have a custom domain, the move from Wix is a little more straightforward than some of our other steps. 

  1. Sign in to your account and go to Subscriptions.
  2. Click the Domains drop-down.
  3. Choose the domain you want.
  4. Click on the “Advanced” tab
  5. Choose Transfer away from Wix and then Send Code.

You’ll receive an authorization email from Wix, allowing you to transfer your domain. 

 

Recreate Your Template With Divi

Wix takes pride in offering a slew of crafted templates for their customers. Many users sign up mainly for a template they liked. That’s understandable. Some of these templates are chic, original, and beautifully done. However, there’s nothing done in Wix that you can’t do in WordPress. We completely understand wanting to bring your template when you move from Wix, but unfortunately, that’s not an option. 

Instead, you can recreate the template with the Divi page builder, except now, you can create and make changes as you see fit. No template is one-size-fits-all. Moving to WordPress means opening up options for everything, including web design. You don’t need to be a graphic designer to build a beautiful website when you have the right tools. 

 

Configure Permalinks

Finally, the last step is making sure your page links line up with the Wix links. Wix tends to follow a basic .com/blog-name link pattern. Since this recipe is one of the best for SEO and the easiest to manipulate, we recommend the same. 

  1. Open the WordPress dashboard and scroll over Settings on the left side.
  2. Click Permalinks to open the options.
  3. Click the Post Name radio button. 
  4. Save changes.

You’ll want to make sure any imported posts have this link style. You can visit the posts by going to the All Posts section under the Posts menu. All of your new pages will follow the same link style.

 

Making the Move from Wix

Making the move from Wix is inevitable for many users. As your business grows, you need more space. You need more functionality. You just need…more. WordPress is the answer, and partnering up with a premium development and hosting firm like WPClover maximizes the experience. Otherwise, you’re wasting the many tools and resources at your disposal. 

Your website is the face of your company. It’s the first impression your potential clients have. Take advantage of the possibilities WordPress offers by building the perfect site. Why settle for less?

 

We’d love to take some time to talk with you more about where you see your brand. Our team of experts is here to help you make the move from Wix, so reach out and get started.

 

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How to Move From Squarespace to WordPress

How to Move From Squarespace to WordPress

How to Move From Squarespace to WordPress

Squarespace provides an easy-to-use website builder. There are some templates and drag and drop functions, but Squarespace isn’t anything special at the end of the day. Sooner or later, many users see the limitations and conclude that they’re better off moving away. If you’re looking to move from Squarespace, there are some essential things to consider. The move tends to be over to the more flexible WordPress.

 

Why is WordPress Better Than Squarespace?

WordPress is much more dynamic. Squarespace puts you in a box, and all sites are basically the same. With WordPress, the possibilities are endless. Using the right developer, you can create the perfect website designed to your specific standards instead of someone else’s. The intricate capabilities of WordPress are invaluable to a company trying to define an online presence. Squarespace limits your options to the point you can become frustrated over what should be simple features. 

The move from Squarespace to WordPress opens up a vast array of opportunities to improve your brand and increase your traffic. The only question is, why haven’t you already moved over?

 

Export Content

Of course, you already have content on Squarespace, and starting from scratch is not an option. The good news is that you can export much of your information automatically. You can easily export your blog posts and pages. Unfortunately, you can’t export everything so easily. 

Squarespace won’t let you export:

-Album pages, indexes, product, or events
-Blocks like audio or product
-Custom CSS
-Style changes
-Squarespace template

Even so, the bulk of your content can be uploaded onto your new site reasonably smoothly. Luckily, the aspects of the information you can’t bring from Squarespace is replicable in WordPress, and again, working with a design and development team will help a lot. 

To Export

  1. Log in to Squarespace and go to the “Settings” option on the left-hand side of the screen for whichever site you want to export (if you have multiple sites).
  2. Scroll down to “Advanced,” and from there, select “Export.” You’ll be asked for the export site, so be sure to choose WordPress if there are multiple options.
  3. Wait for a pop-up letting you download the information. *If you have multiple blog pages, you’ll need to choose which one to export before proceeding. 

 

Point Domain to New WordPress Install

If you purchased a domain, you’ll probably want to carry it over to your new WordPress site. The task isn’t difficult. You’ll need to change your domain’s nameservers to point to WordPress instead of Squarespace. 

The only word of caution may be to make sure you’re ready to make the switch ultimately. You can work with your WordPress host to set up a WordPress staging site. This way, you can handle any Squarespace traffic while waiting on the work to be finished for your full website. 

Remember to go to your domain registrar to change the settings too. Once you have your site built and domain pointed to WordPress, you’ll ultimately be ready to move from Squarespace.

 

Import Content to WordPress

Now that you have your .xml file, it’s time to import. 

  1. Head over to your WordPress dashboard and find the Tools menu. 
  2. When you click on Tools, you’ll see the import option below.
  3. Click import next and find WordPress at the bottom of the list, and then click Install Now.
  4. The link will change from Install Now to Run Importer.
  5. From here, choose the .xml file to import, and click the upload file and import. This step will get the upload process started. 
  6. The next page you come to will offer to create a new user for this upload, but your best bet is to select a current user from the dropdown list.
  7.  Check the import attachments box and submit!

 

The last step is to make sure your content is uploaded correctly. Check your pages and posts to ensure everything is where it’s supposed to be, and it looks good. If not, you may need to make changes page by page, or you can start the process over to try again.

 

Import Images to WordPress

We discussed at the beginning that not everything shares over flawlessly. You’ll notice some or all of your images when you move from Squarespace did not load. You have a couple of options to add them back in. First, you can go one page at a time and upload each image one by one. That method can be a little tedious, though. Luckily, there are plugins available to help with the task. 

Plugins like Auto Upload Images will find URLs in your post and automatically upload the image files to your WordPress media database. Rather than going page by page, the plugin will let you mass select posts and pages and then do a bulk action to update all of your pages. 

  1. Go to your “Posts” page in WordPress
  2. Select all of the posts you need to update
  3. Use the bulk action dropdown and click Edit and then apply
  4. A new window will appear, but you won’t need to make changes. Just click Update.
  5. All the images from your Squarespace pages should now be showing up on your WordPress pages.

 

Configure Permalinks

Permalinks are how traffic finds your website. When you posted something on Squarespace, you received a permalink resembling something like https://example.com/blog-post-title. WordPress can mimic that or other types of dynamic permalinks through a quick setting change.

  1. Go to the Settings in your WordPress dashboard.
  2. Click Permalinks to open the menu
  3. Select the Date and Name option since it’s the most commonly used.
  4. Use the custom structure to recreate something close to the Squarespace link. Since theirs is usually a date-page-post, you can create a custom structure using a dynamic link. For example .com/%year%/%month%/%day%/blog/%post%
  5. Hit save changes to lock everything in place.

 

Recreate the Template in Divi

You can’t take your Squarespace template with you, and most people don’t particularly want to. However, if you’re in love with the look, you’ll be able to recreate it with Divi. Divi’s page builder option gives you a vast amount of possibilities to effortlessly insert rows, sections, columns, text, blocks, etc. Creating the look and feel flows smoothly, and Divi offers excellent customer experience to help. 

The Divi builder makes it easy to take your current content and build it into the same type of template you had or if you prefer, a brand new look. You have options like custom CSS, responsive editing, and simple drag and drop tools, among others. If you’re not ready to build from scratch, Divi also has an immense library of pre-created options. 

 

Leaving Squarespace

The move from Squarespace is inevitable for a lot of people. The system can be clunky, limiting, and expensive for what you actually get. WordPress provides a much better opportunity to make something with more flexibility that better represents your brand and lets you grow. The change can be difficult, though. Despite the step-by-step instructions above, your site and user experience can get lost in the shuffle. 

Professional firms like WPClover are here specifically to help you make your WordPress site precisely the way you want it instead of how someone else wants it. We’d love to talk more with you about how working with us can save you time and money, not to mention all of the perks that go along with a WordPress website. Reach out, and let’s get started!

 

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How to Make Your Website Disability Friendly

How to Make Your Website Disability Friendly

How to Make Your Website Disability Friendly

 

How to Make Your Website Disability Friendly

Millions of internet users have some sort of disability. Making websites more accessible for traffic with special needs isn’t a difficult task, but it starts with understanding the challenge. There are many impairments to consider. Things like visual and hearing impairments require multiple approaches. Another all-too-common disability is photosensitive epilepsy. Websites and plugins take pride in ultra-dynamic animations and video clips, but the high-intensity sites can cause seizures for some users. Website accessibility is all about inclusion.

The list of impairments and disabilities is long. Finding ways to make your website accessible to everyone is a never-ending process. As the web evolves and you learn about more unique needs, you’ll realize your website needs to change as well continually. Fortunately, you can find guidance from several sources.

 

What Is Website Accessibility?

Website accessibility is the idea of making your website available for all traffic. Internet visitors are a broad mix of people, some with various disabilities. Standard websites may not account for those. However, taking the time and effort to make your website accessible for all users is beneficial for everyone. 

Accessibility means finding tools and resources to continue to improve your site. Keep in mind that some disabilities and challenges are temporary. Broken arms and temporary blindness (lost glasses or medical work) can make using the computer much more difficult. Some problems develop over time. Think of gradually aging into poor eyesight or hearing. Website accessibility is an understanding of how to reach everyone everywhere.

 

Why Is Accessibility Important?

Designing your website to be more accessible is essential simply to be inclusive. The internet is for everyone. Shouldn’t your website be available too? Not only is being inclusive imperative from the human level, excluding traffic can take a significant toll on your site. Thousands of people can skip over your website due to a lack of something pretty simple, like adding alt-text to images. 

Traffic is important. Your website dies without visitors. However, the growing threat is litigation. The Americans with Disabilities Act of 1990 helps to make sure accommodations are available for people with disabilities. Websites are now being referred to as places of public accommodation, given the increasing use of sites for everything. 

Title III of the Act states: “Public accommodations must comply with basic nondiscrimination requirements that prohibit exclusion, segregation, and unequal treatment. They also must comply with specific requirements related to architectural standards for new and altered buildings; reasonable modifications to policies, practices, and procedures; effective communication with people with hearing, vision, or speech disabilities; and other access requirements. Additionally, public accommodations must remove barriers in existing buildings where it is easy to do so without much difficulty or expense, given the public accommodation’s resources.”

The rapidly growing number of lawsuits regarding website accessibility is a direct tribute to internet services’ necessity. Your website is no exception. Some countries already have laws in place to govern accessibility, so be sure to take the required steps. 

While the threat of landing in court is intimidating, making your site more accessible has other positive outcomes. By changing specific ways to navigate and updating designs, you can create a more enjoyable experience for all visitors. Customer interface and accessibility go hand in hand, so focusing on accessibility helps all aspects of your website. 

 

How can you make your website more accessible?

At the beginning of this article, we mentioned that making your site more accessible is not a difficult task. As the ADA states, your responsibility is to make changes that are without much difficulty and reasonable expense. There’s no need to redesign your entire site. Here are just a few ways to make your website more accessible.

-Keyboard Friendly: What do we mean by that? Make sure your visitors can navigate your website without a mouse. Many assistive technologies can’t use a mouse, and so, by not making your site keyboard friendly, you immediately exclude anyone needing to use an adapted keyboard. Check out WebAIM for an excellent guide to creating a more keyboard friendly site. 

-Color Scheme: Colorblindness is an all-to-often overlooked disability that substantially impacts whether or not someone can see your content. Be careful about choosing your color scheme. Ideally, you want a heavy contrast between text and background, preferably a dark background. Also, try to avoid similar colors in your design. Most colorblind people don’t only see black and white. They see colors on different spectrums. This effect makes carefully designing your color scheme even more essential.

-Don’t use automatic media: Pages that immediately launch into some kind of video can be annoying for everyone. Imagine not being able to turn it off. Visitors using a screen reader will have exceptional difficulty trying to turn off a video. Others may get confused about where the noise is coming from and immediately leave. Either way, add media wisely.

These examples are some of the bare minimum things you can do to make your site more accessible. Other steps like limiting table use and enabling resizable text aren’t challenging either. Take the time to learn ways you can incorporate some of these features into your website. The payoff will be worth the work.

 

The Internet Is For Everyone

Always remember the internet is for everyone, regardless of if you suffer from a disability or not. Our job as website owners is to be as inclusive as possible. We need to understand these difficulties affect millions of people. Taking even the most basic steps to be more accessible is the least we can do. Along with the business sense of reaching out to as many people as possible, neglecting accessibility requirements can be a threat to your business. In summary, do some research and learn more about how disabilities can affect how internet traffic browses. 

 

If you’re not sure about how your website stacks up, WPClover offers a free website health check, including a WCAG 2.1 report to check accessibility. We’d love to talk with you a little more about your site and what potential steps you can take to improve.

 

 

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3 Things You Need To Know About Third-Party Scripts On Your Website

3 Things You Need To Know About Third-Party Scripts On Your Website

3 Things You Need To Know About Third-Party Scripts On Your Website

Third-party scripts are scripts that can be embedded into websites by a third-party vendor. Mostly, they’re used for things like analytics, advertising, widgets, and connecting your website to other business software. Anytime you see an embedded video or social media sharing buttons, you’re looking at third-party scripts. 

Why are third-party scripts a big deal?

They’re everywhere! Every site you visit or click you make could send browsing information back to a third-party source. You may not know who is receiving your data and you’re at the mercy of whatever website you’re visiting. 

Your website is no exception. Those quirky widgets you think are fun and eye-catching might be opening you up to liabilities. Luckily, You can decide what third-party scripts you allow to operate. While many of these third-party scripts come from reputable sources, the internet is full of unreliable and risky ones. Here are three things to know about third-party scripts on your website.

 

Privacy Issues

When we browse the internet, our information continually goes out to several third parties. They can track us through cookies and place ads on one site based on our browsing history from other websites. Standard third-party tracking is pretty transparent. We can follow codes and get an idea of what kind of browsing is going on.

Unfortunately, there are some bad actors out there who are not transparent. Your email address, purchase history, location, and more can leak to eavesdroppers without you even knowing it. As a site owner, you’ll almost certainly add third-party scripts. Share buttons, form creators, and also comments sections all fall into this category. The best thing you can do to protect your users’ privacy is to research the third-parties you’re using and make sure to disclose the names of those systems in your privacy policy

If your privacy policy doesn’t have accurate information for users to know where their data is going, you open yourself to potential lawsuits. Be wary of any scripts that provide personal identifying information about your website visitors as they may be selling that information. That is against the law in some states and some countries so make sure you are careful.

 

Security Issues

Letting someone else’s script into your site makes you extremely vulnerable. That third-party has access to your entire front-end website. Before adding any additional scripts outside of your own, make sure the service you’re using is safe.

Sometimes, third-party scripts will actually build off information coming from another third-party. This process funnels data to at least two other companies, if not more. The more the code is exposed like this, the more opportunities hackers have to inject malware, which directly affects your website’s security.

Hackers are continuously looking for ways to access encrypted information on your website. Similar to the privacy issue above, some advertisers or third-party payment scripts have lax encryption implementation methods. Without realizing it, your customers’ information could be out in the open until the vendor encrypts the data. By that time, the information is available for anyone to see.

Privacy is essential, but taking additional security steps is paramount. Neglecting site security, including third-party scripts, can land you in the courtroom. Be diligent in your research before deciding to welcome in a third-party.

 

Optimization Issues

Another substantial problem with third-party scripts is the effect on your site’s optimization. Privacy and security are important, but they’re irrelevant if no one visits your site! Adding widgets and analytics to your website can slowly drag down site performance. Boosters like caching and CDNs can only do so much, but some third-party scripts can damage performance. 

For starters, these scripts can load large images or video files, putting more stress on your host. Slow page load times are a killer for your SEO scores since search algorithms put an enormous focus on website speeds. The more additional functionality you add with third-party scripts, the more work your server has to do. 

Having several third-party scripts can also run into the problem of launching too many requests off to multiple servers. The more requests a site has to make, the longer it will take to load. We discussed how CDNs can reduce latency, but even so, too many requests can overwhelm servers and slow everything down.

There are tools in place to help identify what third-party scripts are on your website. This diagnostic information shows how many third parties are running scripts and a breakdown of which ones take the most time to execute. Optimizing your website, including these third-party scripts, will be one of the most critical aspects of site maintenance.

 

Conclusion

Almost every website uses some kind of script from a third party. We all take advantage of inserting someone else’s code from embedded videos to pop-up forms to social media share buttons. Our challenge is to make sure we only use third parties we trust and trying to keep our site as optimized as possible. 

When adding any third-party scripts, the first step should be to research security protocols for third-party codes. Make sure you’re working with reputable firms before opening your site to additional functionality. Choosing from thousands of potential integrations is difficult. Choose wisely!

 

Do you know everything happening behind the scenes on your website? WPClover offers a FREE 30-point website health inspection to help show you the effect third-party scripts have on your site. Schedule your check today!

 

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As anyone in sales will tell you, capturing a lead is the first step in any sales process. Leads turn into prospects, which turn into sales, which turn into customers. The path is clear, but how do we get started? The right web tools give you options to create lead...

Benefits of Appointment Scheduling for Small Businesses

Small business owners don’t have enough hours in the day. Full Stop. It feels like there is always too much work and not enough time, but realistically, some organization can free up time. Most owners have issues with organization and time management. That’s not to...

How to Retain Customers with Product Services

So many companies only focus on signing new customers. They offer special rates and sign-up discounts or spend thousands on marketing. However, the real profit comes from customer retention. Why pay more money to focus on new clients when you already have a customer...

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