Cutting support tickets for a SaaS
A SaaS founder is drowning in repeat 'how do I reset my password' tickets — needs a 15-question FAQ written from existing support transcripts.
FAQ Page Draft
Tier 1 · Content & Marketing · $25 · 1–2 hrs · 3 day turnaround
Listed price is the project base price. A 3% payment processing fee is added at checkout. The full total is charged upfront when you place your order.
Write a FAQ page with up to 15 questions and answers based on provided business info.
A vetted high school student will draft a complete FAQ page with up to 15 questions and answers tailored to your business, plus a suggested layout structure. This deliverable reduces repetitive customer inquiries, cuts support workload, and provides a reference document you can publish immediately or refine further.
Deliverables
- FAQ document (up to 15 Q&As)
- Suggested page layout
What's included
- Up to 15 Q&As
- SEO-friendly formatting
- Organized by topic
Not included
- Website implementation
- Ongoing updates
- More than 15 questions
What you'll get
Your business overview (1-2 paragraphs), target customer type, 5-10 common questions you already receive, relevant product/service details (pricing tiers, key features, policies, timelines), and any company voice guidelines or tone preferences.
The student researches your business context, drafts 15 Q&A pairs organized by topic (e.g., Pricing, Features, Policies, Getting Started), writes each answer in plain language with specific details where relevant, formats all text for SEO readability (short paragraphs, keyword placement in headers), and proposes a page layout structure (e.g., accordion vs. category tabs).
One FAQ document (Word, Google Doc, or Markdown) containing all 15 Q&As with topic groupings, plus a one-page layout mockup or text outline showing how questions should be organized on a live webpage.
Your payment is held in escrow until you confirm the FAQ document answers your actual customer questions accurately and the layout is usable as-is or with minor edits.
Common use cases
Wedding venue cutting back-and-forth emails
A barn venue owner answers the same 15 questions in every inquiry (parking, alcohol policy, rain plan) and wants them all on one page.
Pediatric dental practice new-patient FAQ
A pediatric dentist needs a parent-facing FAQ covering insurance, first-visit expectations, sedation options, and emergency hours.
E-commerce clothing brand reducing shipping questions
An online apparel seller receives dozens of weekly emails about return windows, international shipping costs, and sizing conversions. A FAQ page organizes answers by topic (Returns, Shipping, Sizing) so customers self-serve before checkout, cutting support volume by half.
Fitness app onboarding faster for new users
A mobile fitness platform sees churn during account setup because users don't understand subscription cancellation, workout syncing, or offline mode. A FAQ page clarifies these pain points at signup, reducing support tickets and improving retention.
Consulting firm pre-qualifying client prospects
A boutique B2B consulting firm spends 10+ hours per month answering identical questions about project scope, contract terms, and deliverables from prospects. A FAQ page on their site answers 80% of intake questions, letting sales focus on qualified leads.
Frequently asked questions
Can the student include questions about topics I didn't explicitly list, or must all 15 Q&As come from my provided list?
The student will prioritize your submitted questions but may add 2-3 predictable questions they research from your industry (e.g., 'What is your refund policy?' for e-commerce). You can reject or request revisions if added Q&As don't fit your needs.
What format should I provide my business information in, and how much detail do I need?
Send a 1-2 paragraph business summary, a bulleted list of 5-10 real customer questions you've fielded, and key facts (pricing, policies, timelines, features). The more specifics you provide, the more tailored and useful the FAQ will be.
If I only have 8 real questions to cover, will the student still write 15 Q&As?
Yes, the student will expand to 15 by researching complementary questions your customers likely ask (onboarding, troubleshooting, comparisons to competitors). You can approve or request cuts if you want fewer than 15 total.
Does the layout mockup include actual CSS, or is it just a text outline?
The layout is a text outline or wireframe showing topic groupings and question order—no code or design assets. You can hand it to a developer or designer as a reference, but website implementation is out of scope.
What if I realize after delivery that 3 answers are inaccurate or miss important details?
Request revisions during the approval period. The student will refine those specific answers based on your feedback before escrow releases; major rewrites beyond 15 Q&As total are out of scope.
Ready to get your project started?
Select a scope and let your Shamrck PM handle the rest. Pay the full total upfront at checkout, then review and approve the completed deliverable. Approval does not trigger a new charge.
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