Post-purchase NPS for a DTC brand
A direct-to-consumer skincare brand needs a 10-question post-purchase survey deployed in Typeform measuring NPS, product-fit, and reorder intent.
Customer Survey Creation
Tier 1 · Research & Support · $25 · 1–2 hrs · 3 day turnaround
Listed price is the project base price. A 3% payment processing fee is added at checkout. The full total is charged upfront when you place your order.
Design a customer survey (up to 15 questions) in Google Forms, Typeform, or SurveyMonkey.
A vetted high school student will build a ready-to-send customer survey in your choice of Google Forms, Typeform, or SurveyMonkey—up to 15 questions designed to gather feedback on a specific topic you define. You'll receive a live shareable link and a template to organize and summarize responses once they come in.
Deliverables
- Survey with up to 15 questions
- Share link
- Response summary template
What's included
- Up to 15 questions
- One survey tool
- Logic branching if supported
Not included
- Survey distribution
- Response analysis
- Multiple surveys
What you'll get
Survey topic or goal (e.g., 'measure satisfaction with our onboarding process'), target audience type (e.g., 'users who signed up in the last 30 days'), and any specific questions or themes you need covered. If you have existing survey templates or competitor surveys you want to reference, share those too.
Writes and structures up to 15 survey questions suited to your topic, sets up the survey form in your chosen tool, configures logic branching if applicable (e.g., 'show question X only if answer to question Y is yes'), tests the form end-to-end, and creates a shareable public link.
A live survey link you can immediately share; a Google Doc or spreadsheet response summary template pre-formatted with column headers matching your questions; and a brief note on any branching logic included so you know how to interpret responses.
Your $25 payment is held in escrow and only released once you confirm the survey questions are accurate, the link works, and the response template is usable.
Common use cases
Member-feedback survey for a fitness studio
A boutique gym needs a 15-question member survey covering class times, instructor quality, equipment, and willingness to refer.
Pre-launch validation for a new app
A founder pre-launching a budgeting app needs a Google Form survey to validate pricing, key features, and onboarding preferences with her waitlist.
Product quality feedback from retail shoppers
A small e-commerce seller wants to collect feedback from customers who bought a specific product line. The student creates a 12-question survey asking about durability, packaging, price perception, and likelihood to repurchase. Once live, the seller emails the link to 200 recent purchasers and uses the response template to spot trends.
Event attendee experience survey
A nonprofit hosted a community workshop and needs to measure attendee satisfaction and gather ideas for next year's event. The student builds a 10-question form covering content quality, pacing, venue, and open-ended suggestions. The shareable link is added to the post-event thank-you email.
Employee onboarding feedback
A growing startup wants to understand pain points in their first-week onboarding for new hires. The student designs a 14-question branching survey that asks different follow-ups depending on whether the hire found onboarding 'smooth' or 'confusing,' capturing actionable details on what to fix.
Frequently asked questions
Can the student include logic branching in the survey so some questions only show up based on earlier answers?
Yes, logic branching is included in scope and supported by Google Forms, Typeform, and SurveyMonkey. The student will set it up if your survey design calls for it and will document the logic in your final deliverables.
What if I need exactly 8 questions, not 15—will that affect the price or timeline?
No, the $25 tier and 3-day turnaround covers any survey from 1 to 15 questions. Shorter surveys may be completed even faster, but the deadline remains 3 days.
Do I get to review and request changes to the survey questions before the student publishes the live link?
The student creates the live form as the final deliverable, so you'll review the actual working survey and can request edits during the approval phase. Once you approve, the payment releases and you own the live link.
If I want to use this survey with multiple audiences, do I need to order multiple projects?
No, you receive one shareable link that you can send to as many people as you want. The $25 covers one survey build; if you need a second survey with different questions, that would be a separate project.
Will the student collect and analyze the responses for me?
No, response analysis and distribution are out of scope. You'll receive the live link and a blank response template; the student hands it off once it's built and tested. You distribute the link and manage responses yourself.
Ready to get your project started?
Select a scope and let your Shamrck PM handle the rest. Pay the full total upfront at checkout, then review and approve the completed deliverable. Approval does not trigger a new charge.
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