Veterinary clinic patient-intake bottleneck
A vet clinic's morning intake takes 45 minutes per appointment — needs a swimlane diagram showing handoffs between front desk, tech, and DVM to find the slowdown.
Business Process Mapping
Tier 2 · Business Operations · $100 · 6–8 hrs · 7 day turnaround
Listed price is the project base price. A 3% payment processing fee is added at checkout. The full total is charged upfront when you place your order.
Map out a business process visually using flowcharts and swimlane diagrams with improvement suggestions.
You'll receive a visual map of one business process—flowchart and swimlane diagram—that identifies where work stalls and why. A vetted student will interview your team or review your documentation, then deliver diagrams with concrete bottleneck findings and 3-5 actionable improvement suggestions.
Deliverables
- Process map (flowchart)
- Swimlane diagram
- Improvement recommendations
What's included
- 1 process mapped
- Visual diagrams
- Bottleneck identification
Not included
- Process redesign
- Software implementation
- Multiple processes
What you'll get
A description of the process (email, phone call, or written summary), names and roles of staff involved, and any existing documents (SOPs, checklists, email chains showing how work moves between people). If available, note current pain points or step counts.
The student maps the process step-by-step, identifies which person or department owns each step (swimlane diagram), creates a visual flowchart showing decision points and handoffs, pinpoints 2-4 bottlenecks with specific evidence (e.g., 'customer waits 3 days for manager approval'), and documents 3-5 improvement suggestions tied to those bottlenecks.
One flowchart (PDF or PNG), one swimlane diagram (PDF or PNG), and a one-page document listing each bottleneck and corresponding recommendation with priority level (high/medium/low).
Your payment is held in escrow until you approve the diagrams match your actual process and the recommendations are actionable for your team.
Common use cases
Online course refund process
An online course creator wants the current refund workflow mapped (student request → support → ops → finance) with suggestions for where to add automation.
Restaurant onboarding new servers
A restaurant owner wants the current new-server training flow mapped end-to-end so she can identify where new hires fall behind in week one.
E-commerce customer support ticket routing
Your support team receives 40+ tickets per day across email, chat, and phone, but some requests spiral between agents. You need a clear map of who should handle what type of ticket, where requests get stuck, and whether hiring a ticket categorizer or changing your escalation rules would reduce resolution time.
Manufacturing production shift handoff
Your factory runs two 12-hour shifts, and quality issues sometimes fall through the cracks during the handoff. You need a diagram showing what information travels between shift leads, where miscommunication happens, and how to standardize the verbal or written briefing.
Nonprofit grant application and approval workflow
Your nonprofit receives 15-20 grant applications per year, but the approval cycle takes 4-6 weeks with unclear hold-ups. A swimlane diagram will show who reviews, who signs off, and where applications wait longest—helping you tighten timelines and communication.
Frequently asked questions
Do you work with processes that span multiple departments, or just one team?
One process is fine even if it touches finance, operations, and customer service—that's exactly what swimlane diagrams show. The $100 scope covers one end-to-end process; if you need 5 separate processes mapped, you'd order 5 projects.
What format should I use if I only have a messy email chain or notes describing the process?
Email chains, notes, voice memos, and informal docs work great. The student will ask clarifying questions to fill gaps. Ideally include step-by-step order and which person/role does each step; if you're unsure, the student will interview your team during the project.
Will the student use Lucidchart, Visio, or a specific tool?
The student will deliver professional PNG or PDF diagrams compatible with PowerPoint or Google Slides. They'll use industry-standard flowchart shapes and symbols, but you won't receive an editable .vsdx or Lucidchart file—if you need to edit it later, you can trace the deliverables into your own tool.
Does this project include recommendations to redesign the process, or just identify problems?
You get identification and specific recommendations (e.g., 'add a pre-check step here' or 'move this approval to an automated system'). Redesign and implementation are out of scope—this is diagnosis and suggestion, not execution.
What happens if I disagree with a bottleneck the student identified or the priority of a recommendation?
During the approval phase, you can request clarification or adjustments—the student will explain their reasoning or refine the findings. Payment stays held until you're confident the map matches reality and the recommendations make sense for your operation.
Ready to get your project started?
Select a scope and let your Shamrck PM handle the rest. Pay the full total upfront at checkout, then review and approve the completed deliverable. Approval does not trigger a new charge.
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